ProxsysRx announced their strategic partnership with Talon Health Data Solutions aimed at reducing unnecessary hospital readmissions and improving patient satisfaction scores (HCAHPS) through their comprehensive omnichannel communication Pharmacy as a Service (PaaS) program.
“Reducing readmissions remains a top priority for hospitals, and our partnership with Talon provides them a seamless process that improves patient satisfaction while reducing readmissions,” said ProxsysRx Chairman and CEO George B. Salem.
As an extension of the health system or hospital care continuum, the PaaS program was developed as a post-discharge synchronized care solution for patients. With the ProxsysRx-Talon system, Care Coordinators connect directly with the patient shortly after discharge to welcome the patient home and review their treatment plan. Each patient works with their assigned Care Coordinators to address any prescription adherence concerns, identify and resolve treatment barriers and ensure follow-up appointments with providers. The program supports patients with one or more chronic conditions and directly addresses factors that put patients at high risk of hospital readmission, including social determinants, medication-related issues, and medical complications.
“Talon is excited to be working with ProxsysRx to increase their engagement with discharged patients through Talon’s collaborative platform,” said Talon Chief Executive officer Rod Dir.