- Amdocs’ zero-touch approach to digital operations enables Airtel to offer exceptional customer service and digital experiences to its customers
Amdocs, a leading provider of software and services to communications and media companies, and Bharti Airtel, India’s premier communications solutions provider, are marking the success of their multi-year strategic engagement to deliver best-in-class services to customers. The telecom giant has chosen Amdocs, out of dozens of partners, to receive its ‘Agile Leader of the Year’ award for consistently demonstrating high operational efficiency and enabling seamless digital experiences, while accelerating growth and optimizing costs.
Amdocs managed services (SmartOps) successfully operate its AI-driven, hyper-automation platform at Airtel, which proactively identifies and automatically resolves any operational problems, resulting in a smoother ordering and billing experience for both internal and external users. Amdocs’ zero-touch, self-healing operations enabled Airtel to dramatically improve their digital operations and end-user digital experience, including their call center performance.
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Pradipt Kapoor, CIO, at Bharti Airtel, said: “We, at Airtel, are obsessed with providing our customers with exceptional services. By leveraging cutting edge AI-based solutions, Amdocs has contributed to significant improvement in the experience of our customers, resulting in a substantial reduction in call-center volumes. We are delighted to continue our partnership with Amdocs.”
“We are very proud to have received the ‘Agile Leader of the Year’ award from Airtel in recognition of the achievements and success of our collaboration. We have been working with Airtel in India for many years now and are committed to supporting their journey of providing best-in-class digital experience to their customers using advanced technologies,” said Ronen Levkovich, president, Amdocs Global Services.
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The success of this strategic engagement is also demonstrated by Amdocs’ seamless migration of Airtel wireless postpaid customers to Amdocs’s modern digital-business system, which enables Airtel to quickly create and launch exciting new digital services to their customers. In addition, Airtel fixed line and enterprise subscribers will also soon be migrated to Amdocs’ system for more rapid delivery of new digital customer experiences.
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