Telestax, the leading provider of CPaaS enablement to communications companies announced the implementation of SMS within the Microsoft Teams business communication platform. This new capability is part of the Telestax Message Exchange application, a solution designed to enable the sending and receiving of SMS communications from within popular UCaaS or collaboration platforms. With Message Exchange, communications providers can set up Microsoft Teams users with a business phone number to send and receive SMS messages within the application, eliminating the need for employees to send a text message to contacts from a personal cell phone or third-party application.
Serving over 115 million daily active users, Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meetings, file storage, and applications integration. As this number continues to grow, Telestax remains focused on helping communications service providers to facilitate connections through SMS enablement for their enterprise customers. As Telestax partners, providers can stay a step ahead of customer demand, meeting the need to send SMS from Microsoft Teams and enabling business phone numbers to send or receive text messages.
Microsoft Teams users can take advantage of SMS capabilities eliminating the need for employees to send SMS to contacts from a personal cell phone or third-party application. The result is improved communications with customers, internal employees, and partners with an added layer of security and accountability associated with keeping interactions within a single platform.
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“Microsoft Teams is the way in which millions of users connect, collaborate and create,” said Kevin Nethercott, Chief Commercial Officer at Telestax. “SMS enablement through Telestax has expanded the options for Teams users by offering another way to reach their intended audience. In fact, it has been the single biggest request from our US communications partners whose business customers have been challenged to deliver better engagement via their users’ preferred method of communication.”
With Telestax, communications service providers can enable their business customers to send and receive SMS texts using the Microsoft Teams application as well as to manage and monitor the enterprise usage, mappings, and message count. Phone number provisioning and options to bring your own carrier (BYOC) help providers to expand services and ensure quality.
Telestax Message Exchange for Microsoft Teams features include:
- Intuitive Management Console – Manage mappings from a user-friendly interface that supports mobile screens and can be translated locally.
- Phone Number Provisioning – SMS enable any existing number in the U.S. or Canada, leverage direct routing to offer SMS on top of SIP trunking, and more to maximize value.
- Call Record Access – Sort by enterprises, errors, mappings, or messages for billing purposes. Analyze call data records to determine charges.
- Bring Your Own Carrier – Benefit from the option to bring your own carrier, giving providers a choice to use their own SMS-enabled numbers.
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