- Lisa Schreiber to Lead All Customer-Facing Teams at Modern Accounting SaaS Leader Known for Award-Winning Customer Satisfaction and Industry-Leading Retention Rates
BlackLine, Inc. announced that SaaS and enterprise software veteran Lisa Schreiber joined the company as chief customer officer. In her new role, Ms. Schreiber oversees the company’s Implementation, Strategic Innovation, Customer Success, Support and Training teams as the accounting automation software leader continues to transform the way Finance and Accounting departments work.
“Lisa brings a 360-degree view of customer and product insight from her experience on both sides of the table at leading companies, ranging from high-growth start-ups to the Fortune 100. Lisa will continue to enhance BlackLine’s deep commitment to guiding companies through strategic transformations by driving customer implementation, support and success functions to give our customers the best possible experience on their modern accounting journeys,” commented BlackLine CEO Marc Huffman. “We pride ourselves on always going the extra mile for our clients, and Lisa’s customer-first philosophy perfectly aligns with our culture of service, innovation, empathy and hands-on collaboration.”
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Schreiber brings more than 20 years of enterprise software and SaaS experience from a unique combination of customer success and technology leadership roles. She comes to BlackLine from SaaS cybersecurity company Forcepoint where she was chief customer success officer. Previously, Schreiber spent 10 years in executive positions at Oracle driving customer success following the acquisition of GoldenGate Software where she led technical services and support. Prior to that, she held management roles at Charles Schwab, Apple and Bank of America.
“I feel privileged to be part of a market-leading company that is loved by its customers. While the sky-high retention rates are a strong indicator, BlackLine’s commitment to customer service is best made clear by the words of the controllers and accountants who use the software every day. The overwhelmingly positive reviews on sites like Gartner Peer Insights, G2 and TrustRadius are unlike anything I’ve seen before,” said Schreiber. “My passion comes from the fact that I used to be a technology customer myself. I understand the thought processes, potential concerns and fears around purchasing decisions. BlackLine’s model for a customer-first approach stands out in the enterprise software market, and I look forward to continuing to guide customers to successful outcomes along their journeys to modern accounting.”
Schreiber replaces Karen Flathers who left the company at the end of February.
“Karen has been instrumental in helping scale BlackLine’s customer success organization,” Mr. Huffman added. “During her tenure, we made significant investments in the customer team capacity around customer success, training and delivery, putting in place a solid foundation for Lisa to take the customer experience to the next level.”
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