- The company’s record growth is the result of unparalleled customer service, small business demand for flexible, mobile UCaaS solutions, and the need for HIPAA-compliant video communications.
Phone.com reported record growth in 2020, exceeding 40,000 active customers for its cloud-based business communications and collaboration services. In addition, the company also announced that its unified communications as-a-service (UCaaS) platform was named the 2021 INTERNET TELEPHONY magazine product of the year.
As COVID-19 disrupted business operations, companies flocked to Phone.com for reliable, secure, agile UCaaS that supports work-from-anywhere environments. To survive the new normal, small businesses need resources to help them adapt how they do business. The company’s unique, flexible pricing model allows entrepreneurs and small businesses to mix and match plans, paying only for the services they need without any long-term contracts.
Phone.com’s experience and reliability as a tenured provider of UCaaS and business phone systems pre-date the current outbreak. While some services that used COVID-19 as a means to remake themselves as business collaboration tools suffered service disruption and unresponsive account management, Phone.com’s growth did not hinder its ability to deliver superior customer service.
“Phone.com’s perseverance and attention to customer needs contributed to a record-breaking year for our company, despite the many challenges brought about by COVID-19,” said Phone.com Chief Executive Officer and Co-Founder, Ari Rabban. “I am proud of our team’s resilience and ability to adapt to unprecedented change without sacrificing productivity or level of service.”
As a trusted telephony provider for healthcare professionals, Phone.com was well-positioned to capitalize on widespread growth in overall telehealth-related care and specialties such as telepsychiatry. Both rural and urban counties nationwide saw upticks in telehealth adoption and usage. According to a 2020 report from one healthcare network, an estimated 20% of all medical visits last year were conducted via phone or video.
Phone.com’s commitment to security, especially for healthcare providers, is well-established. The company’s business communications solutions are HIPAA-compliant. User information is only used to serve the user better, and it is not handed out to third-party providers outside of the service. No data is shared on social media, and meetings are locked and held between invited participants only—without fear of intrusion or “hijacking” of video cameras.
In addition to end-to-end encryption, no matter the device, browser, or location, Phone.com’s Video Meeting Service offers the most comprehensive, adaptable, and easy-to-use cloud services for remote video communications.
While the pandemic instigated a surge in cloud communications, Phone.com’s success reflects its more than 13-year commitment to innovation, intuitive user experiences, and alignment with today’s mobile-first marketplace. According to 451 Research, mobile, messaging-first communications within the workforce lead to significant productivity gains, with 80 percent of IT decision-makers stating that it very important that their messaging tools be optimized for an increasingly mobile workforce.
“I am honored to recognize Phone.com with the 2021 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, the company’s UCaaS platform is among the best communications and technology solutions available on the market.”
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