net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact center. Through the partnership, the company is now offering Five9’s intelligent cloud contact center as a service (CCaaS) to complement its own business cloud communication solution.
“The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact operations,” said Jonah Fink, President.
Five9’s solution enables intelligent cloud contact centers. Agents are able to work remotely and access customer intelligence and insights to deliver a more human, customer-centric experience. Five9’s CCaaS solution has a complete set of integrated capabilities with APIs and integrations with recognized CRMs and tools.
“net2phone and Five9 clients will gain powerful synergies from our shared integrations with leading CMS applications and our focus on intelligent conversations across channels in untethered and dispersed environments,” added Jonah Fink.
“Five9 and net2phone share complementary features and a deep commitment to outstanding customer experience. We look forward to working with net2phone as we build on these synergies to approach customers,” says Jake Butterball, Five9 vice president of the channel.