New Service Pro Payments Feature Accelerates Service-To-Cash for Field Service Companies With Instant, On-Site Payment Collection
MSI, a leading developer of cloud-based field service management software, has partnered with PaySimple, the premier digital payment solution provider, to bring mobile field service payment capture to customers of MSI’s Service Pro field service management solution. The addition of PaySimple enables MSI to strengthen the powerful value Service Pro delivers to its customers.
The partnership creates new capabilities for MSI to offer to field service teams using its leading cloud and mobile applications. PaySimple further helps those companies empower their technicians to collect payments directly from customers while on site, eliminate costly and inefficient manual billing processes, and speed up their service-to-cash cycle.
“PaySimple is a clear leader in efficient and secure on-site payment collection to positively impact the customer experience while streamlining the entire billing process,” said Geoff Surkamer, CEO of MSI. “MSI is excited to add PaySimple to the Service Pro platform, enabling thousands of field service appointments to exceed expectations with a real-time experience for the service customer.”
Reducing the length of time between a technician completing a job and accounting receiving payment for that job is one of the top metrics of operational efficiency. Service-to-cash is also a key predictor of success for service companies. Long service-to-cash cycles tie up excessive amounts of cash for working capital.
By enabling technicians to collect payments in the field, Service Pro Payments provides service companies with a fast, secure payment workflow to speed up the service-to-cash cycle. Service Pro Payments enables field personnel to present customers with a summary of services performed and pricing, and then take a cash, check, electronic check, ACH, or credit card payment immediately following a service appointment.
“We’re pleased to partner with MSI to provide real-time payments for field service organizations,” said David Sharp, President at PaySimple. “With Service Pro Payments, field service providers now have the opportunity to not only meet customer demand, but also take advantage of the many benefits of on-site payments, including providing a safe, secure payment experience for their customers.”
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