Asana Announces Enhanced Enterprise Workflows Integration With ServiceNow

Asana Announces Enhanced Enterprise Workflows Integration With ServiceNow

New Offering Brings Together the Power of Asana and Servicenow for Distributed Teams

Today Asana, Inc., a leading work management platform for teams, announced a new integration with ServiceNow, boosting visibility and collaboration between process management and operational teams. With Asana’s integration with ServiceNow, cross-functional teams can move fast and work together more effortlessly, no matter where they are located.

Distributed work continues to pose a challenge for teams and organizations around the world. According to the Anatomy of Work Index 2021, more than one-third of workers say that actions and messages are missed when switching between apps. In a world of distributed work, it’s more important than ever for organizations to create seamless workflows that enhance effective cross-functional collaboration and visibility.

“With our ServiceNow integration, distributed teams can now integrate workflows across teams, departments and tools,” said Billy Blau, Head of Business and Corporate Development, Asana. “We’re thrilled to be collaborating with ServiceNow to deliver enhanced enterprise workflows that our customers need today. By integrating the enterprise’s most essential tools, we’re enabling the world’s teams to have greater impact, with less effort.”

Asana’s integration with ServiceNow helps reduce manual work for teams and limits app switching. It enables actions to take place by automatically triggering tasks in Asana directly from a ServiceNow Flow. For example, IT can trigger a workflow that automatically creates a task for customer-facing teams in Asana whenever a performance issue is logged in ServiceNow. With all the real-time, pertinent information in the Asana task, teams can easily prepare appropriate response communications and report on customer sentiment.

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This new offering makes it easy to:

  • Create connected workflows between Asana and ServiceNow to reduce manual work and limit the need for app switching
  • Trigger task creation in Asana directly from a ServiceNow workflow to expedite responses and help ensure key stakeholders have the context they need to take action fast
  • Enhance cross-functional and platform visibility to enable distributed teams to work together more effortlessly

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