Patent describes and easier way of authenticating and helping customers.
The U.S. Patent and Trademark Office has granted patent number 11,223,617 (pdf) to GoDaddy for a customer support system. The patent is titled Domain name registrar database associating a temporary access code and an internet related activity of a user.
Here’s the basic idea:
Someone using a website (such as GoDaddy.com) needs help. The website provides a temporary access code to the website user that they can use to call in for support. If they give this access code to the website provider, it acts as their authentication. When the customer support representative uses the access code, it brings up data about what the user was trying to do, such as recent activity on the website.
This seems like something I’ve seen on several websites. It’s very helpful compared to calling a support number and authenticating several ways. My pet peeve is entering my account information into an IVR, only to have the account representative ask for it again.
The patent lists former GoDaddy Chief Architect Arnold Blinn, former GoDaddy software engineer Mitch Olson, current senior software engineer Jacob Brooks, and current director of software development John Kercheval as inventors. The first two inventors now work for LegalShield.
GoDaddy applied for the patent in 2018, and it was granted today.
Post link: GoDaddy gets customer support patent
© DomainNameWire.com 2021. This is copyrighted content. Domain Name Wire full-text RSS feeds are made available for personal use only, and may not be published on any site without permission. If you see this message on a website, contact editor (at) domainnamewire.com. Latest domain news at DNW.com: Domain Name Wire.
Original article: GoDaddy gets customer support patent
©2022 Domain Observer. All Rights Reserved.
TL;DR AI and cloud demand are expanding Latin America’s digital infrastructure opportunity while increasing requirements…
TL;DR Lightpath has entered the Greater Atlanta market with high-capacity Managed Bandwidth services. Wavelength and…
TL;DR Earnings release: Duos will report second quarter 2026 results after market close on Friday,…
TL;DR Defining the Distinction: “Modular” construction encompasses two main approaches—traditional prefabrication (assembling components like electrical…
TL;DR Transaction complete: Duos Technologies Group has completed the sale of its rail technology subsidiary,…
TL;DR To bypass slow grid interconnection queues and keep up with AI buildout timelines, hyperscale…