How People, Processes and Technology are Redefining Data Center Operations

The data center industry is on the cusp of the next cycle in its maturation as a business sector. Infusion of capital, a push towards outsourcing, higher density and peaking utilization rates, the disruptive nature of hyperscale companies and further advancement of edge computing are a few of the dynamics that are shaping our industry. And these trends are bringing changes to data center operations, as well.

But while business is trending favorably for the data center sector, data center owners are questioning how these changes influence how they can, or more importantly, how they should operate their critical facilities. Paramount of them: What is the primary motivation and mission of my critical facility management provider? Is it protecting and operating my most critical assets, or winning a contract and chasing a financial goal?

In an industry where 100% uptime is the expectation,  what can owners do to proactively de-risk their data center operations and protect their company? Based on BCS’ decades of experience both operating data centers on behalf of enterprises and serving as data center operators ourselves, the company propose five questions data center owners should be asking operators to ensure that service provider goals are consistent with their own in this new report.