Creating Critical Facilities Manpower Pipelines for Data Centers

The digital technology ecosystem and virtual spaces are powered by data – its storage, processing, and computation; and data centers are the mitochondrion on which this ecosystem depends. From online gaming and video streaming (including live events) to e-commerce transactions, credit and debit card payments, and the complex algorithms that drive artificial intelligence (AI), machine learning (ML), cloud services, and enterprise applications, data centers support nearly every aspect of modern life. Yet the professionals who operate and maintain these facilities like data center facilities engineers, technicians, and operators, remain largely unsung heroes of the information age.

Most end users, particularly consumers, rarely consider the backend infrastructure that enables their digital experiences. The continuous operation of data centers depends on the availability of adequate and reliable power and cooling for critical IT loads, robust fire protection systems and

Tightly managed operational processes that together ensure uptime, and system reliability. For users, however, the expectation is simple and unambiguous; online services must work seamlessly and be available whenever they are needed.

According to the Data Center Map, there are 668 data centers in Virginia, more than 4000 in the United States, and over 11,000 globally. Despite the rapid growth, the industry faces a significant challenge: it is not producing enough qualified technicians, engineers, and operators to keep pace with the growth of data center infrastructure in the United States despite an average total compensation of $70,000 which may go as high as $109,000 in Northern Virginia, as estimated by Glassdoor.

Data center professionals require highly specialized electrical and mechanical maintenance skills and knowledge of network/server operations gained through robust training and hands-on experience. Sadly, the industry risks falling short of its workforce needs due to the unprecedented scale and speed of data center construction. This growth is being fueled by the global race for AI dominance, increasing demand for digital connectivity, and the continued expansion of cloud computing services.

Industry projections highlight the magnitude of the challenge. Omdia (As reported by Data Center Dynamics) suggests data center investment will likely hit $1.6 trillion by 2030 while BloombergNEF forecasts data-center demand of 106 gigawatts by 2035. All these projects and projections demand skilled individuals which the industry does not currently have, and the vacuum might create problems in the future if not filled with the right individuals. According to the Uptime Institute’s 2023 survey, 58% of operators are finding it difficult to get qualified candidates and 55% claim they are having difficulty retaining staff. The Uptime Institute’s 2024 data center staffing and recruitment survey shows that there was 26% and 21% turnover rate for electrical and mechanical trades respectively. It was estimated by The Birmingham Group that AI facilities will create about 45,000 data center technicians and engineers jobs and employment is projected to be at 780,000 by 2030.

Meeting the current and future workforce demands requires both leveraging talent pipelines and creating new ones. Technology is growing and evolving at a high speed and filling critical data center positions increasingly demands professionals who are not only technically skilled, but also continuously trained to keep up with rapidly changing industry standards and technologies

Organizational Apprenticeship and Training Programs

Organizations should invest in organizational training and apprenticeship programs for individuals with technical training from community colleges so that they can create pipelines of technically skilled individuals to fill critical positions. This will ensure the future of critical positions within the data center industry is secured.

Trade Programs Expansion in Community College

Community colleges should expand the teachings of technical trades because these programs create life-sustaining careers with the possibility of earning high incomes. Northern Virginia Community College has spearheaded data center operations programs to train individuals who can comfortably fill entry level data center critical facilities positions in northern Virginia and everywhere else.

Veterans Re-entry Programs 

A lot of military veterans possess the required transferrable skills needed within data center critical facilities, and organizations need to leverage this opportunity. Organizations need to harness the opportunities provided by the Disabled American Veterans and DOD’s Transition Assistance Program, and other military and DOD programs.

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About the Author

Rafiu Sunmonu is the Supervisor of Critical Facilities Operations at NTT Global Data Centers Americas, Inc.

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