Teamsupport and Snapengage Combination Helps Companies Deliver Better Post-Sales Support to Customers, Increase Customer Retention, and Improve Customer Engagement.
TeamSupport, the award-winning B2B customer support and success software company, announced the acquisition of SnapEngage, a leading enterprise chat software for customer support and customer success teams. The combined company will provide a best-in-class suite of products to further transform companies seeking a solution to fuel better customer interactions and drive higher customer retention and growth.
“Bringing SnapEngage into the TeamSupport family allows us to continue changing the narrative that customer support is a cost center, to one where it is an untapped opportunity to accelerate revenue,” said TeamSupport CEO Pete Khanna. “The combined offering strengthens our vision of empowering customer support and success organizations to deliver exceptional service and increased value to their customers well after the initial sale.”
Recommended AI News: Snyk to Provide Developer-First Security in Atlassian Bitbucket Cloud
The combined offering empowers customer support & success organizations to deliver increased value to their customers.
The addition of SnapEngage, which is used in 87 countries, provides TeamSupport with global chat capabilities across its full suite, including its flagship TeamSupport solution and two recently released offerings, TeamInsights and TeamSuccess.
Recommended AI News: Tenable Research Finds Scammers Made Over $10 Million with Fake Cryptocurrency Giveaway Scams
“We believe digital conversations are the future of customer engagement,” said Sofia Rossato, CEO of SnapEngage. “The SnapEngage integration with TeamSupport already supports seamless conversations from chat to helpdesk. Going forward, the combined technologies will deliver exceptional omnichannel chat, automation, helpdesk, and client success experiences.”
The two companies will combine into one under the TeamSupport brand. SnapEngage will continue to operate from its various offices around the globe. The SnapEngage chat offerings will be fully and seamlessly integrated into the TeamSupport suite of products, as well as continue to be sold separately.
Recommended AI News: Daily AI Roundup: The 5 Coolest Things on Earth Today
The post TeamSupport Acquires Global Chat Leader SnapEngage appeared first on WebsiteHost.Review.
The best secure cloud storage services include Sync.com, IDrive, OneDrive, pCloud, NordLocker, and Internxt for…
A 302.ai data leak exposed 17.6 million files, including private AI chats and business documents.…
We’ve compiled a list of Best Cheap Dedicated Servers for 2026. Now it’s time for…
TL;DR Singapore’s EDB and IMDA provisionally allocated 200 MW of new data centre capacity equally…
To most data center operators, the benefit of redundant power and cooling systems is self-evident.…
The best CASB solutions include Netskope, Palo Alto Networks, Microsoft, Skyhigh Security, and Cisco for…