Syniverse Is First to Offer a Cloud-Native, Hyperscale Digital Communications and Messaging Platform for Enterprises

New Syniverse CPaaS Platform to Accelerate Enterprises’ Digital Transformation and Improve Customer Experience

-Syniverse, “the world’s most connected company”, announced it is the first global messaging and Communications Platform-as-a-Service (CPaaS) provider to offer a cloud-native, hyperscale digital engagement platform to improve enterprises’ customer experiences and accelerate their digital transformations.

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The Syniverse Hyperscale Communications Platform allows enterprises to easily elevate their digital transformation to feature rich messaging mediums via a range of global messaging and CPaaS capabilities anywhere in the world, securely, and at hyperscale to address rapid volumetric growth in digital engagement services.

Application-to-Person (A2P) messaging continues to rapidly rise over voice, email, social, and other communications channels resulting in an “always on” and preferred method by consumers. COVID-19 caused an acceleration of mobile messaging engagement between brands, their clients, employees, and partners, as consumers and enterprises worked and lived in an increasingly digital manner. A2P messaging volumes and revenues have increased significantly during the past 18 months and growth will continue for enterprises.

Syniverse’s Hyperscale Communications Platform also enables cost and operational benefits for enterprises, such as:

• Reduced time to launch new features, channels, and connectors.
• Increased throughput to address ever increasing promotional as well as notification messaging, with real-time omnichannel orchestration at massive scale.
• Higher availability, extensive monitoring, triple redundancy, and self-healing.
• Compliance with all regulatory and personal information protection laws and mandates.
• Localized support for and centralized management of new features anywhere in the world the platform is deployed.

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Today’s launch continues Syniverse’s tradition of simplifying and accelerating enterprises’ digital transformations at every stage of their journey. Syniverse supports many of the Forbes Global 2000 companies and brands in the technology, financial services, communications, retail and logistics, healthcare, and travel and hospitality markets.

Syniverse was recognized in 2021 Gartner® Market Guide on CPaaS for enterprises citing Syniverse for its “co-creator.” Co-creator service involves partnering with customer development teams to leverage Syniverse’s Hyperscale Communications Platform for improving competitiveness and customer experience.

To learn more about Syniverse’s Hyperscale Communications Platform, contact a Syniverse sales representative or go here.

Supporting Quote

• Andrew Davies, Chief Executive Officer, Syniverse
  “Syniverse has been a co-creation partner in mobile engagement with enterprises and leading brands around the world for many years. Our industry leadership continues by launching the CPaaS industry’s first cloud-native, next-generation hyperscale communications platform. Syniverse’s Hyperscale Communications Platform will set the standard for enterprises that are using digital transformation to improve customer experience.”

Digital Assets

• [Photo] Andrew Davies
• [Image] Syniverse logo

Supporting Resources

• Read about Syniverse.
• Read about Andrew Davies.
• Read about Syniverse’s Hyperscale Communications Platform.
• Syniverse is recognized as a Representative Vendor in the September 27, 2021, edition of the Market Guide for Communications Platform as a Service (CPaaS) by Gartner.
• Read Syniverse news release, “Syniverse Launches CPaaS Concierge for Enterprises.”
• Read and subscribe to the Syniverse Blog.
• Read and subscribe to Syniverse news releases.
• For more information about Syniverse’s news and activities, follow the company on Twitter, LinkedIn and Facebook.

Gartner, Market Guide for Communications Platform as a Service, By Lisa Unden-Farboud, Brian Doherty, Daniel O’Connell, Published 27 September 2021.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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