Shoe Sensation Improves Store Execution and Labor Scheduling with Zebra Software Solutions

Footwear and apparel retailer enhances communications and optimizes labor forecasting with Reflexis task and workforce management solutions

Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge,  announced that Shoe Sensation, a leading omni-channel footwear and apparel retailer, simplified store operations, optimized labor forecasting and improved scheduling with Zebra’s Reflexis software solutions. The Reflexis software suite supports Shoe Sensation’s retail transformation initiatives focused on getting the right store associates in the right place at the right time.

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“We selected Zebra’s Reflexis software solutions because they offer a unified platform for both store execution and labor scheduling – helping us improve efficiency while increasing the visibility needed to ensure tasks were completed in a timely manner to provide the best possible customer experience”

Shoe Sensation selected Reflexis Real-Time Task Manager, Workforce Scheduler and Employee Self-Service solutions to improve communications, labor scheduling and visibility into task completion across nearly 200 stores. With Reflexis Real-Time Task Manager, Shoe Sensation streamlined store execution by prioritizing work based on established best practices. Store managers and other key stakeholders now have insight into task completion rates enabling operational changes based on results.

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“We selected Zebra’s Reflexis software solutions because they offer a unified platform for both store execution and labor scheduling – helping us improve efficiency while increasing the visibility needed to ensure tasks were completed in a timely manner to provide the best possible customer experience,” said Dave Schoengart, CEO of Shoe Sensation. “Our operations managers are now distributing tasks more effectively to stores, store associates have increased their productivity, and store managers are spending more time assisting customers and coaching employees.”

Using Reflexis Workforce Scheduler and Employee Self-Service, Shoe Sensation automated labor budgeting and forecasting, increasing the efficiency of their schedules and reducing the administrative time spent developing, editing, reviewing and approving schedules. Shoe Sensation associates also now have an intuitive way to view and adjust their schedules in real time resulting in improved employee engagement.

“With Zebra’s Reflexis task and labor management solutions, Shoe Sensation has elevated the work of front-line workers without unnecessary complexity – ensuring every associate and team is engaged and enabled to do their best work,” said Suresh Menon, Senior Vice President and General Manager for Software Solutions, Zebra Technologies. “Zebra’s retail solutions unify teams, inform priorities and drive results – enabling retailers to modernize their stores and scale and energize their customer experience strategy with a focus toward more meaningful shopper engagement.”

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