ServiceMax, a leader in asset-centric field service management, announced HORIBA Europe GmbH has selected and deployed ServiceMax’s field service management platform for the digitization of its service operations across Europe. As part of its global business transformation efforts, HORIBA Europe GmbH is replacing former disparate business processes for field management with a single, outcome-based solution from ServiceMax, to streamline operations, automate previously manual tasks, improve customer service, and ultimately contribute to business growth.
The digitizing of its service operations across Europe is an extension of HORIBA’s long-term relationship with ServiceMax, which the company has deployed across its US and Japanese operations.
“HORIBA has been in business for nearly 70 years and we are always looking to modernize operations to better serve our global customer base,” said Thomas Mahsling, Director of Service from HORIBA Europe GmbH. “As part of our transformation, we wanted to move our field service employees away from manual processes and reallocate them to more value-based work. ServiceMax not only enables this opportunity, but also helps us provide an excellent customer experience and deliver more innovative solutions to market. We have already recognized significant benefits with ServiceMax across our other business operations, so we were confident in their ability to improve our field service operations in Europe as well. ServiceMax is the right partner to help us take our overall business transformation to the next level.”
Recommended AI News: Delinea Reduces Ransomware Risk for Customers Using Azure AD Government, Makes Secure Remote Access More Seamless
In addition to automating processes for field service management, ServiceMax also enables HORIBA to drive operational excellence with the right performance metrics and actionable insights. From service revenue to first time fix rates and all the operational performance metrics that affect profitability, ServiceMax dashboards deliver HORIBA’s KPIs, accurately.
“We are excited to be a part of HORIBA’s cloud-first digital transformation efforts, across multiple business divisions,” said Neil Barua, CEO from ServiceMax. “From improving customer support and making field technicians jobs easier, to enabling better decision-making and measuring success, our goal is to simplify and improve operations and management for our customers. We’re confident HORIBA will continue to benefit from an outcome-based field service approach.”
Recommended AI News: Borrego’s Web-Based O&M Customer Portal Provides Real-Time Actionable Insights into Solar Project Operations
[To share your insights with us, please write to admin@websitehost.review]
The post HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation appeared first on WebsiteHost.Review.
TL;DR AI and cloud demand are expanding Latin America’s digital infrastructure opportunity while increasing requirements…
TL;DR Lightpath has entered the Greater Atlanta market with high-capacity Managed Bandwidth services. Wavelength and…
TL;DR Earnings release: Duos will report second quarter 2026 results after market close on Friday,…
TL;DR Defining the Distinction: “Modular” construction encompasses two main approaches—traditional prefabrication (assembling components like electrical…
TL;DR Transaction complete: Duos Technologies Group has completed the sale of its rail technology subsidiary,…
TL;DR To bypass slow grid interconnection queues and keep up with AI buildout timelines, hyperscale…