Doxim, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced the acquisition of Pinnacle Data Systems, L.L.C. (Pinnacle), one of America’s largest privately-held customer communications and payment providers.
“By acquiring Pinnacle, we’ve taken a unique opportunity to bring together two successful companies with very similar cultures to become the premier customer communications management solutions provider,” said Mike Rogalski, President, and CEO of Doxim. “By merging our combined production facilities, technology, and talent, our new organization will become a larger and stronger provider of document solutions and customer engagement technology.”
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With 21 years in the business and a roster of Fortune 100 customers, Pinnacle has earned a reputation as a customer communications management expert for clients in the utilities, healthcare, insurance, financial service, and telecommunications industries. Doxim is growing in these markets and was seeking a strong partner to accelerate this growth. “Adding Pinnacle’s experts to the Doxim team is an important strategic step for our company,” said Rogalski. “Our combined customer base will benefit from the convenience of working with one experienced vendor to manage all the print and electronic document processes and workflows required to provide excellent customer experience.”
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Pinnacle customers can expect their usual high level of service from familiar faces, plus access to a broader suite of innovative customer communications management solutions, and new levels of reach, reliability, and redundancy with more document production facilities across the United States and Canada.
“At Pinnacle, we’ve always gone beyond ordinary to manage and deliver millions of print and electronic documents every month for our customers, “ said Robert Reddinger, CEO of Pinnacle. “ In Doxim, we’re happy to find a similar tradition of customer-centric innovation and service excellence. Our valued customers will also benefit from Doxim’s strong technology innovation as they transition to digital experiences for their customers. We look forward to developing these opportunities with them.”
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