Authority Software, a leading global provider of workforce optimization solutions for enterprise contact centers, announced the general availability of Authority Workforce Management. Authority’s workforce management solution rounds out an offering of established industry applications that include quality recording management, customer relationship management, and rapid applications development.
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“We are thrilled to enter this arena and to offer an alternative to existing legacy solutions that at their core, are premise based. Our WFM is 100% cloud native, designed by WFM subject matter experts, and built by us from the ground up with nothing bolted on,” said Lou Mandic, the company’s chief executive officer. “Our domain expertise in the contact center industry goes back decades, and in designing this solution we sought to make improvements in available functionality, efficiency, and cost.”
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Authority WFM eliminates the need for spreadsheets as part of the everyday life of workforce management professionals, is easy to learn, and is faster than any other WFM solution on the market today with proprietary technology that levels calculation intensive processes, resulting in unprecedented speed in forecasting. “Our time to launch can be measured in days, not months. Coupled with our concurrent licensing model, our WFM solution is the most cost effective to implement and use. Billing for named agents is an extremely dated model that only serves to eat into a contact center’s profit margins. Our solutions are scalable, and our customers only pay for what they are using in any given month.”
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